Spring Media Bank Monitor

Providing Your
Financial Institution

WITH A SINGLE, COMPREHENSIVE

SOLUTION FOR SOCIAL COMPLIANCE

Imagine having a program in place that removes all barriers, provides you with a compliant infrastructure to be audit-ready on a daily basis, and frees up your staff to do what they do best: bank!

Comprehensive social media compliance management for financial institutions.

Here's How We Do It

Rules

Customized documents are created to satisfy your risk management program. The components we provide to you are: Governance Structure, Social Media Acceptable Use and Management Policies, Risk Assessment Matrix, and a branded Employee Training Slide Deck for initial and annual re-training.

Risk

We take your policies as well as regulatory requirements, classify risk levels for each, and assign an automated work flow for execution when a violation is identified.

Remediation

All data posted to your proprietary sites is captured and bounced against your established policy and risk parameters, and analyzed for policy violations. Real time notification of any level of violation ensures timely remediation efforts are taken.

Reports

We provide a monthly Social Archive Report that lists not only posts made by your financial institution, but also any comments made by others on your proprietary sites. In addition, we provide you with a Policy Violation Report which is a detailed audit trail of all violation flags that includes author, actual content and remediation efforts taken.

The Compliance Challenge

OF SOCIAL MEDIA

If you’re like most Financial Institutions, dedicating existing resources to manage a compliant social media platform and deploying technology to monitor, capture, respond and archive all content has proven to be a time consuming, difficult, and expensive barrier to break through!

The FFIEC is clear on its expectations of Banks and Credit Unions choosing to participate or not participate in Social Media, per their Consumer Compliance Risk Management Guidance released in December 2013. The documents are quite extensive and detailed, encompassing twelve pages of elements financial institutions should consider regarding social media compliance. While you understand consumer protection and compliance laws, regulations and policies, you may not have the expertise and technology to enforce social media policies, comply with regulation, archive all content and provide the required documentation for management, auditors and regulators. We can help!

BANK MONITOR is a comprehensive “turn key” service enabling your institution to be “every day audit ready” at a price point below the cost of a part-time minimum wage employee! With this powerful tool in place, banks and credit unions are equipped to build a complete social presence on top of a compliant infrastructure.

Why Choose Spring?

Having collective experience of 43 years in the Banking and Financial Services industry, this husband and wife team is acutely aware of the challenges financial institutions face when attempting to enter and be successful in the social media arena.

Monte-Williams-Bank-Monitor

Monte Williams

Monte oversees all financial operations at Spring Media and focuses on strategy, planning, and business development. Monte has over 20 years of experience in finance, primarily working with banking and investmentrelated service organizations. Prior to joining Spring, he served as Independent Financial Advisor and Managing Partner for SouthTrust Advisors. Monte holds a bachelor’s degree from Louisiana Tech University in Finance, and received many professional licenses including: Series 7 and Series 66 Securities licenses; Life, Health and Variable Annuity Insurance licenses.

Jill-Williams-Bank-Monitor

Jill Williams

Jill developed, implemented and manages the Bank Monitor program on a daily basis. Jill has over 20 years of experience in banking as Vice President of Human Resources, Senior Vice President of Retail Banking, Head of Digital Marketing, as well as creating, implementing and training the Sales and Service culture. With a belief that digital and social media would eventually become critical to financial institutions, she trained 150+ hours in an effort to develop a comprehensive social media program for banks and credit unions. Jill has earned multiple certifications in areas of SEO, Mobile, Social and Content Marketing, as well as the Online Marketing Certified Professional designation and AIB Bank Marketing Diploma.

BANK MONITOR Deliverables.
How ready are you?

BANK MONITOR enables financial institutions to embrace the value of social media by mitigating legal and regulatory risk all while being audit ready on a daily basis.

Bank MonitorFULL SERVICE PLAN

$ 500

Per Month
  • Social Marketing Plan and Governance Structure
  • Social Media Employee Use and Management Policy
  • Proactive Risk Management with real-time monitoring of posts to enforce company policy and regulatory compliance
  • Social Media Employee Training Program
  • Real-time proactive Reputation Monitoring and Remediation
  • Social Archive to capture all posts and comments, and remediation
Contact Us Now

Contact Spring Today

When a Financial Institution has a question about Social Media Compliance, there is only one answer: Bank Monitor. Imagine having a program in place that removes all barriers, provides you with a compliant infrastructure to be audit-ready on a daily basis, and frees up your staff to do what they do best: bank!