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Social Media Compliance

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Why Trust Bank Monitor for Your Social Media Compliance?

By Social Media Compliance

Banking is not just a business; it’s a community.

Bankers, like yourself, have a unique understanding of the industry’s challenges and opportunities. It’s this intimate knowledge of the banking world that led me to create BANK MONITOR – a service that’s built by a banker, for fellow bankers to streamline social media compliance.

I spent over two decades in the banking industry, working directly in roles related to bank marketing and social media. It was during this time that I recognized the critical need for a comprehensive solution to keep banks in compliance with the FFIEC Guidance from 2013. I personally faced the challenges of managing social media while ensuring compliance, and that firsthand experience drove me to create BANK MONITOR.

So, why should you trust BANK MONITOR for your social media compliance? Here are a few key reasons:

  • Experience: I know what it’s like to be in your shoes. I’ve been responsible for bank marketing and social media, and I understand the unique challenges you face.
  • 24/7 Monitoring: BANK MONITOR is the result of my dedication to creating a turnkey solution that works even outside of business hours. We monitor your social media activity round the clock, ensuring you’re always covered.
  • Affordability: BANK MONITOR is priced at just $750.00 per month, making it an affordable choice for community banks seeking peace of mind. We believe that compliance shouldn’t break the bank.
  • Immediate Action: Unlike other services, BANK MONITOR goes beyond monitoring and offers immediate action. We’re notified within minutes if any regulation violations, inappropriate verbiage, Personally Identifiable Information (PII), or malicious links are detected, and we can take down posts even before human review.
  • Personal Commitment: As the creator of BANK MONITOR, my commitment to you is personal. I’ve walked in your shoes, and I’ve felt the weight of responsibility for social media compliance. BANK MONITOR is my way of ensuring that no banker faces these challenges alone. When you choose us, you’re not just a client; you’re a part of our banking community.

When you trust BANK MONITOR, you’re not just choosing a compliance solution; you’re choosing a partner who understands your needs, values your time, and shares your commitment to excellence. With BANK MONITOR, you can have the peace of mind that your social media presence is not just in compliance but thriving in the digital age of banking.

Join us in this journey of making compliance effortless and social media management a breeze. Let’s work together to ensure your bank’s success in an ever-changing landscape. Choose BANK MONITOR, and rest easy, knowing you have a trusted advisor and fellow banker by your side.

To learn more about how BANK MONITOR can transform your social media compliance, feel free to get in touch with us. We’re here to help you succeed.

Thank you for considering BANK MONITOR as your partner in social media compliance. Together, we’ll navigate the complexities of the banking world and emerge stronger and more compliant than ever.


Phone with Facebook spam message

Detecting Facebook Messenger Spam

By Social Media Compliance

Protect Your Bank’s Social Media Presence: Detect Facebook Messenger Spam with Bank Monitor

Check your Facebook Messenger now, we’ll wait… Do you have recent instances of spam? Are there messages that look like they are coming from Meta or Facebook Support? You are not alone! There has been a significant increase in Messenger Spam, specifically relating to account takedowns. Most of the messages are branded with the appropriate logos and links, and at first glance, they appear legitimate. The tone of the message is one of urgency, leading one to believe that the page has either been or will be taken down unless specific actions are taken within a specified period of time. The goal is to have the attached link clicked and login credentials entered. This link is malicious, and the intent is to take over the Facebook page for malicious reasons.


We understand that this issue is growing, and so is the concern for owners of these affected pages. While it may seem like you can’t manage this type of risk, don’t give up. Bank Monitor employs technology to identify these specific types of messages along with potential and known malicious links. This issue is happening to our bank clients as well, but because they are under the umbrella of Bank Monitor, these messages are identified within seconds, reviewed, and remediated to deter any type of takeover. Within Bank Monitor, these bad actors are added to a watch list, and once on the list, anytime they choose to come back to the page and post any type of content, we know about it immediately and can determine their intent and act accordingly.


Social media and the challenges that come with it are ever-changing and, quite honestly, frustrating at times. But don’t let compliance and inappropriate contributors deter you from utilizing this business resource. With Bank Monitor, you and your bank can feel confident that there is a gatekeeper monitoring 24/7, keeping your social platforms safe and your bank in line with regulatory compliance guidelines.


Reach out today for a free, no-obligation consultation!

Regulations Compliance under magnifying glass

The Social Media Compliance Challenge

By Social Media Compliance

If you’re like most Financial Institutions, dedicating existing resources to manage a compliant social media platform and deploying technology to monitor, capture, respond and archive all content has proven to be a time-consuming, difficult, and expensive barrier to breakthrough!

The FFIEC is clear on its expectations of Banks and Credit Unions choosing to participate or not participate in Social Media, per their Consumer Compliance Risk Management Guidance released in December 2013. The documents are quite extensive and detailed, encompassing twelve pages of elements financial institutions should consider regarding social media compliance.  While you understand consumer protection and compliance laws, regulations, and policies, you may not have the expertise and technology to enforce social media policies, comply with regulations, archive all content, and provide the required documentation for management, auditors, and regulators.  We can help!

BANK MONITOR is a comprehensive “turn-key” service enabling your institution to be “everyday audit ready”.  With this powerful tool in place, banks and credit unions are equipped to build a complete social presence on top of a totally compliant infrastructure.

Contact us to learn how you can be audit ready and maintain a socially compliant infrastructure for only $750.00 per month!

Team Meeting

The 24 Most Important Questions to Ask In Preparation of a Successful Social Media Audit

By Social Media Compliance

Enough time has passed since the Federal Financial Institutions Examination Council guidance was published, so it’s inevitable that the next hurdle banks and credit unions face is the actual Social Media audit.

Are you ready? Do you understand the components of the Social Media: Consumer Compliance Risk Management Guidance the FFIEC has outlined? Do you have the manpower and technology to fully comply? Are you looking for a solution? We dive deep into each section, what it really means, and what you should consider in order to ensure a socially compliant program.

Spring FREE Social Media Audit Assessment

Banks and Credit Unions are realizing that participation in Social Media is non-negotiable. There are lots of reasons for this Ah-ha moment, but one is the little blurb in the Official Guidance that says, “However, in accordance with its own risk assessment, a financial institution that has chosen not to use social media should still consider the potential for negative comments or complaints that may arise within the many social media platforms and, when appropriate, evaluate what, if any action it will take to monitor for such comments and/or respond to them.” And with that being said, let’s dive in!

Banks and Credit Unions are realizing that participation in Social Media is a non-negotiable.

It all starts with a Governance Structure. You must determine who will be responsible for each area of your social media program. Who will serve as the Social Media Manager; the person responsible for managing your social media strategy and providing guidance, oversight, and control of others involved in the program? Which individual will create and collaborate with others to curate engaging content and post it to your proprietary sites? Is this the same person who will respond to questions, comments, and (heaven forbid) complaints posted to your sites? Who will have the final say on what content is approved for posting?

Now that you have the players in place, you must explain how the use of Social Media contributes to the strategic goals of your Financial Institution. For example, through increasing brand awareness, increasing sales through product advertisement, or researching new customer bases. Once you have determined the parameters of your program, you must now establish controls and ongoing risk assessment in all of your social media activities.

The next step is developing policies and procedures — yes, more policies to add to your arsenal! First of all, your employees will need to understand and agree to the acceptable use and impermissible activities when it comes to accessing and participating in social media. For those charged with managing your platforms, they will need procedures regarding posting to and monitoring of all information on proprietary sites to ensure compliance with all policies, as well as applicable consumer protection laws and regulations. Furthermore, don’t forget to establish methodologies for addressing risk from online postings.

An Employee Training Program should incorporate all of your policies that revolve around social media. Social platforms change quickly, so keep an eye on the evolution, or should we say revolution, be mindful of any needed policy updates, and include this program in your annual training curriculum.

You must have an oversight process to monitor information posted to your proprietary Social Media platforms. The purpose of this is to manage not only compliance and legal risks but also reputation risk. If your institution has held off on participating in Social Media, this is likely the reason why. Monitoring is one of the most difficult pieces of your plan to manage since posting is real-time, people are on social media 24/7 and oh, you have other job responsibilities that need to be done! We know it’s a challenge – hang in there!!

You must have an oversight process to monitor information posted to your proprietary Social Media platforms.

You know the regulations, consumer protection laws, and of course your own bank policy, but now you must adopt steps to be taken in how to address risk in a live social environment. Bouncing every post against your established parameters to ensure compliance is a good best practice to implement. But what if a fan comments or posts to your site in a way that violates your policies? You will need to determine how you will remediate any non-compliant posts made by others.

Archiving posts is a critical component of your plan. Those responsible for audit and compliance must ensure that your social platforms are operating in a compliant manner. This means they will need documented proof of compliant postings as well as remediation efforts made on the bank’s behalf to resolve any non-compliant issues.

In the end, you will need to report to the powers that be, the effectiveness of your social media program and whether it is achieving its stated objectives (A.K.A. your Governance Structure). Remember archived posts and remediation efforts? You will want to be able to provide those in report format as well because whoever will be conducting your inevitable social media audit will likely ask for this!

Whether you are just entering the social scene and want to start on the right foot, or you already have an active presence and need to firm up your program, we can help. Just download this free Social Media Compliance Assessment and determine exactly where you stand and what your next steps should be. If you are looking for an affordable comprehensive, turnkey Social Media Compliance solution, we can help with that too! BANK MONITOR addresses and fulfills all of the regulatory requirements we’ve discussed here, and maintains your program using technology to allow you to have a healthy and compliant “social” bank.

Contact us to learn how you can be audit-ready and maintain a socially compliant infrastructure for only $750.00 per month!

Social Media

Comprehensive Social Media Compliance for Banks at $750 a month!

By Social Media Compliance

If you think banks can’t do social, think again!

More and more Community Banks and Credit Unions are establishing their Social Media platforms. With the majority starting with Facebook, others have added Twitter, Linkedin, Instagram, YouTube, and even Pinterest.

Bank Monitor is a comprehensive “turn-key” service enabling your institution to be “everyday audit ready” at the price point of $750.00 per month!

Social, for many Financial Institutions, is becoming part of their total marketing plan, so much so that The Financial Brand has recently revealed the Top 100 Banks using Social Media in 2022. The parameters for The Power 100 include the most Facebook likes, most Twitter followers, most tweets sent, most Twitter accounts followed, most YouTube video views, and most YouTube subscribers. There is also a singular ranking based on most overall activity.

The other piece, and honestly the most critical piece, of having a social presence is compliance. Posting engaging content with eye-catching images that get likes, comments, and shares is only good if that content is compliant. A successful social program must be built upon a compliant infrastructure that addresses the Social Media: Consumer Compliance Risk Management Guidance from the FFIEC, regulations as well as corporate policy.

Spring FREE Social Media Audit Assessment

So although we are excited about the influx of banks doing social well, we know that balancing creativity, listening and participating in real-time conversations, protecting the integrity of the brand while complying with all laws, regulations, and corporate policy is still a challenge.

Bank Monitor is a comprehensive “turn-key” service enabling your institution to be “everyday audit ready” at the price point of $750.00 per month! With this powerful tool in place, banks and credit unions are equipped to build a complete social presence on top of a totally compliant infrastructure.

If you have questions about Social Media Compliance, there is only one answer: BANK MONITOR. Contact us to find out how quick and affordable it is to be audit-ready on a daily basis.

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